Refund policy
Return & Refund Policy
We want you to be happy with your purchase! If your item isn’t right, here’s how we handle returns and refunds.
Eligibility for Returns
You may return items within 30 days of delivery, provided they are in unused, original condition with tags attached.
For change-of-mind or size exchanges, items must be unworn, and return shipping is the customer's responsibility.
Return Process
- Contact us via email at: office@vyvetights.com to initiate a return.
- We’ll provide instructions for sending the item back.
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You are responsible for return shipping costs.
Handling Fee
A $20 handling fee will be deducted from your refund for any non-fault returns (e.g., sizing issues).
Refunds
Once we receive and inspect the return, we’ll notify you. Approved refunds will be processed to your original payment method within 5–10 business days.
Exchanges
If you need a different size, please return the item and place a new order. We do not offer direct exchanges.
Non-Returnable Items
Items damaged by misuse, wear, or beyond the return period are not eligible.
Faulty or Incorrect Items
If you receive a faulty or incorrect product, contact us within 7 days of delivery for a full refund or replacement (no handling fee applies).
Contact Information
For any return requests or questions, reach us at: office@vyvetights.com
- Business Hours: Monday–Friday, 9:00 AM–4:00 PM (AEST)